Effective Date: September 18, 2026
Life Aid, formerly known as Help Foundation, respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request assistance, donate medical equipment, make a financial contribution, participate in our programs, or otherwise communicate with Life Aid.
This Privacy Policy explains the types of information we may collect, how we use it, when it may be shared, and the choices available to you.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, email address, telephone number, mailing or service address, information about medical equipment you need or wish to donate, and information submitted through our contact, donation, equipment request, program, or assistance forms.
When individuals request assistance with medical equipment, food assistance, transportation, application assistance, care coordination, care placement, community resources, or related services, they may voluntarily provide additional information regarding their needs or circumstances.
Please do not submit Social Security numbers, passwords, financial account credentials, Medicare or Medi-Cal identification numbers, complete medical records, or other highly sensitive information through a general website contact form unless Life Aid specifically instructs you to use an appropriate method.
How We Use Information
Life Aid may use information collected through our website to:
- Respond to inquiries and requests for assistance
- Coordinate medical equipment and community resources
- Provide application assistance and care coordination
- Coordinate transportation, food assistance, care placement, and related services
- Communicate with individuals requesting assistance
- Communicate with donors, volunteers, supporters, and community partners
- Process and acknowledge donations
- Coordinate equipment donations, pickups, and deliveries
- Schedule appointments and follow-up communications
- Operate, maintain, and improve our website and programs
- Maintain administrative, financial, donor, and program records
- Help prevent fraud, abuse, or security incidents
- Comply with applicable legal and regulatory requirements
Life Aid does not sell personal information collected through our website.
Donations and Payment Information
When you make a financial donation, payment information may be processed through third-party payment processors or fundraising technology providers used by Life Aid.
Life Aid does not need to store your complete credit or debit card number on its website in order to process a donation.
We may retain donation-related information such as your name, contact information, donation amount, transaction date, and other information necessary for receipts, accounting, tax reporting, fraud prevention, and nonprofit recordkeeping.
Medical Equipment Donations and Requests
If you donate medical equipment or request equipment from Life Aid, we may collect information necessary to evaluate the request, communicate with you, and coordinate pickup, delivery, or distribution.
Providing information through our website does not guarantee eligibility for equipment, services, financial assistance, placement, or any other Life Aid program.
Phone Calls and Text Messages
If you provide your telephone number and consent to receive communications from Life Aid, we may contact you by telephone or text message regarding your request, donation, equipment pickup or delivery, services, programs, appointments, or other matters related to your interaction with Life Aid.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages by replying STOP. You may reply HELP for assistance.
Mobile information and SMS consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Consent to receive text messages is not a condition of receiving assistance from Life Aid.
Information We May Share
We may share personal information when reasonably necessary to operate Life Aid or provide services requested by you.
This may include service providers that assist with website hosting, website forms, email, communications, fundraising, payment processing, information technology, security, accounting, or other operational functions.
When you request assistance involving an outside provider, agency, community organization, care provider, facility, government program, or other resource, relevant information may be shared when reasonably necessary to facilitate your request or when you authorize us to do so.
We may also disclose information when required by law, legal process, or when reasonably necessary to protect the safety, rights, or property of Life Aid or others.
Life Aid does not sell donor lists or client information.
Sensitive and Health-Related Information
Life Aid serves seniors, individuals with disabilities, medically vulnerable adults, veterans, caregivers, and families. As a result, some communications may contain health-related, disability-related, care-related, or other sensitive information.
Life Aid seeks to collect only information reasonably necessary to understand and respond to a request.
The availability of this website and its forms does not mean that every communication submitted through the website constitutes a HIPAA-protected communication.
Please avoid submitting unnecessary medical records or highly sensitive medical information through general website forms.
Cookies and Website Information
Our website and service providers may automatically collect limited technical information, such as IP address, browser type, device information, pages visited, referring website, date and time of access, and similar website usage information.
Cookies and similar technologies may be used for website functionality, security, analytics, donation processing, form operation, and improving the website experience.
Your browser may allow you to block or delete cookies. Some website functions may not operate properly if cookies are disabled.
Third-Party Services and Links
The Life Aid website may use or link to third-party services, including payment processors, fundraising platforms, email providers, analytics services, social media services, embedded content, maps, or other websites.
Third-party services operate under their own privacy policies and terms. Life Aid is not responsible for the privacy practices of websites or services operated by third parties.
Data Retention
Life Aid may retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide requested services or assistance, maintain donor and organizational records, comply with legal or accounting requirements, resolve disputes, prevent fraud, and protect the organization and the people it serves.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Data Security
Life Aid uses reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.
Your Choices and Requests
You may contact Life Aid if you would like to:
- Ask questions about information you previously provided
- Request correction of inaccurate contact information
- Request deletion of certain information when appropriate
- Opt out of nonessential communications
- Ask questions regarding this Privacy Policy
Certain information may need to be retained for legal, accounting, donation, fraud-prevention, program-administration, or other legitimate organizational purposes.
Children’s Privacy
Life Aid’s website is not intended to knowingly collect personal information directly from children under 13 without appropriate involvement of a parent, guardian, or authorized representative.
If you believe a child has submitted personal information through our website without appropriate authorization, please contact Life Aid.
Changes to This Privacy Policy
Life Aid may update this Privacy Policy from time to time to reflect changes in our programs, website, technology, practices, or legal requirements.
When changes are made, the revised Privacy Policy will be posted on this page with an updated effective date.
Contact Life Aid
If you have questions about this Privacy Policy or information submitted through our website, please contact:
Life Aid
Website: lifeaidca.com
Email: info@lifeaidca.com
Phone: (747) 488-4888